ORDER PROCESSING TIME
All orders placed on our website are processed & shipped within 3 business days (excluding weekends and holidays). If you have placed the order during the weekends or holidays, your order will be processed within the next business day.
* For Pre-Order items: Please refer to the shipping date specified on the product page.
Once processed, you will receive another notification when your order has shipped that will include the tracking number for you to be able to track your shipment.
FREE WORLDWIDE DELIVERY
The prices on our website do not include local taxes, VAT, import duties, or other customs clearance fees that may apply depending on your location. Any charges incurred upon import are the buyer’s responsibility and must be paid by the buyer.
VAT / IMPORT TAX
For shipments to UK, the price calculated upon checkout includes the 20% VAT that will be remitted to HRMC upon shipment of the order.
For shipment outside of the UK be advised that the price on our website are non-inclusive of local tax, VAT, import fees or other shipment clearance costs which may apply depending on where you are. Any charges applied upon import are the customer’s responsibility and must be paid by the customer.
REFUSED / RETURN TO SENDER SHIPMENTS:
Refused & return to sender packages that are not received due to negligence on the part of the recipient due to the following reasons;
- Incorrect & invalid shipping information (e.g wrong delivery address, wrong contact number)
- Refusal to pay import duties when requested by customs
- Refusal to provide local customs assistance in providing information
- Refusal to collect shipment at designated collection points (for addresses where couriers cannot redeliver to)
These are refunded only once when the shipment is received back in our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.