FAQ – Zhiya Technology Trade

Order Processing & Shipping

Q: How long does it take to process an order?
A: All orders placed on our website are processed and shipped within 3 business days (excluding weekends and holidays). Orders placed during weekends or holidays will be processed on the next business day.
For Pre-Order items, please refer to the estimated shipping date listed on the product page.

Q: How will I know when my order has shipped?
A: Once your order is processed, you’ll receive a shipping confirmation email with a tracking number so you can follow your shipment’s journey.

Q: Do you ship internationally?
A: Yes, we offer free worldwide delivery. However, some countries (e.g., Nigeria, Malaysia, Indonesia, the Philippines) may have restrictions or extended delivery timelines.

Q: What shipping carriers do you use?
A: We primarily ship via FedEx, UPS, or DHL, depending on your destination.

Taxes, VAT & Import Duties

Q: Are local taxes or duties included in the price?
A: No. The prices on our website do not include local taxes, VAT, import duties, or customs clearance fees. These charges vary by location and are the responsibility of the buyer.

Q: What about VAT for UK customers?
A: For shipments to the UK, the 20% VAT is included at checkout and remitted to HMRC upon shipment.

Q: What if I refuse to pay import duties or miss delivery?
A: If your shipment is refused, returned to sender, or unclaimed due to:

Incorrect/incomplete address
Refusal to pay duties
Failure to assist with customs clearance
Not picking up the parcel from a local courier depot

Then we will only refund your order once the parcel is received back, minus the shipping cost (to and from), and any duties or customs fees we incur.

Payments

Q: What payment methods do you accept?
A: We accept:

Major credit/debit cards (Visa, MasterCard, Discover, AMEX)
PayPal
Bank transfers (for bulk or corporate orders, especially from US & EU customers)

Q: Can I order by phone?
A: For security, we encourage placing orders online. However, you may contact us by phone or email for assistance—we support English-language calls.

Cart, Discounts & Stock

Q: Will my cart be saved if I leave the site?
A: Yes. Your shopping cart is saved for 7 days (or 30 days if you’re logged in).

Q: Can I use multiple discount codes?
A: No—only one coupon code is allowed per order.

Q: Do you offer volume or OEM discounts?
A: Yes. If no discount is shown on the product page, contact us with the part number and desired quantity.

Q: How do I check if an item is in stock?
A: Our site does not show live inventory. Use the Contact Us form with part number and quantity to inquire.

Q: Can you source items not listed?
A: Yes—we accept special part requests via our Watch Part Inquiry form.

Order Issues & Returns

Q: Can I cancel or change my order?
A: If your order hasn’t shipped, contact us immediately. We’ll do our best to help. Once shipped, orders cannot be changed or canceled.

Q: What if an item is out of stock?
A: We’ll notify you via email. You can choose to wait, ship items separately, or request a refund for the unavailable item.

Q: What’s your return policy?
A: Returns are accepted within 30 days of delivery for unused items. Contact us first to request a Return Authorization (RA).

Refunds go back to your original payment method
Return shipping is free if the return is due to our error
Original shipping fees are non-refundable

Account & Security

Q: Do I need an account to order?
A: No. But creating an account gives you access to order history and extended cart storage (30 days).

Q: I forgot my password—how do I reset it?
A: Use the “Forgot Password” link on the login page. If you don’t receive a reset email, contact our support team.